FAQ

Q: How long does it take for my order to be processed?

A: All orders will be processed in 1-2 business days. Once the order has been processed, an email update will be sent with the shipping information.

Q: Where and how can I use my tracking number? 

A: Your tracking number will be provided in an email update once your order has been processed. You can use Shop to track your package or you can copy the tracking number provided and head to UPS, Fedex or DHL’s website to track your order.

Q: How do I return an item?

A: If you wish to return your item because you are not 100% satisfied, please email us at happycustomers@alliblairnewyork.com and we will provide you with a return label. Place your item back into the Repack shipping bag and Velcro shup. Use the sealing tape provided to close the bag. Then place the return label in the document slip provided with your order and attach this onto the Repack. 

Q: Can I exchange an item for another size?

A: Anytime! Please email us at happycustomers@alliblairnewyork.com with your order number in the Subject. Please give us information on the size you would like to exchange to and any fit comments would be very helpful.

Q: How do I use my promotion code?

A: When you are in checkout, enter your code where it says “discount”

Q: What countries do you ship to?

A: We ship worldwide! See the few exceptions below:

• Russia
• Iran
• Syria
• Cuba
• Sudan

Q: What currencies can I pay in?

A: All payments will be processed in Euros.

Q: Where does ABNY ship from?

A: We ship from our logistics center in the Milan region of Italy.

Q: When will I get my refund?

A: All refunds will be applied within 1-2 business days. When the refund is issued you will receive an email. The refund should show up in your account within 1-5 business days.

Q: How do I find out my size? View sizing chart.

A: Everything is true to size but some pieces we recommend sizing up one size. If you are looking for an oversized look, we recommend to size up. We really recommend taking your measurements with a measuring tape, bust, waist and hips, and comparing it to our size chart to determine what is true to size for you.

Q: The item I’m looking for is out of stock. What can I do?

A: We are currently selling for pre-order only. Pre-orders are available until April 2022.